Privacy Policy
Effective Date: May 2, 2025
Your privacy is important to us at Briscoe’s Kitchen & Spice. This policy explains how we collect, use, and protect your personal information across our ecosystem.
1. Information We Collect
We collect information when you interact with us, including:
- Contact details (name, email, phone)
- Order and booking information
- Payment details (processed via Stripe, Shopify, or Square)
- Form responses, surveys, quiz answers
- Device data, IP address, browser type
2. How We Use Your Information
- To fulfill orders and deliver services
- To send transactional emails and SMS reminders
- To personalize your experience and recommend products
- To improve our website, content, and marketing
- To comply with legal obligations
3. Third-Party Services
We use trusted third parties to deliver our services, including:
- GoHighLevel (CRM, SMS/email automations)
- Shippo (shipping labels, tracking)
- Stripe, Square, Shopify (payments)
- Facebook Pixel and Google Analytics (tracking & retargeting)
4. Embedded Cookie Policy
We use cookies and similar technologies to:
- Remember your preferences and login sessions
- Track usage for analytics and improvements
- Serve retargeted ads via Meta and Google
You can disable cookies in your browser settings. Please note that disabling cookies may limit some functionality of our site.
5. SMS & Email Consent
By submitting your phone number or email to us via forms, pop-ups, or checkout, you agree to receive messages related to your orders, bookings, and exclusive updates. You may opt out at any time by replying "STOP" to SMS or clicking "unsubscribe" in any email.
6. Data Security
Your information is stored securely and encrypted where applicable. We follow best practices to prevent unauthorized access and maintain data integrity.
7. Data Retention
We retain customer data only as long as necessary to provide services or as required by law. You may request deletion of your data at any time.
8. Your Rights
You have the right to:
- Access, update, or delete your information
- Withdraw consent for marketing
- Request data portability
To exercise these rights, email us at [email protected].
9. Children’s Privacy
We do not knowingly collect personal data from anyone under 13. If we become aware of such data, it will be deleted immediately.
10. Changes to This Policy
This policy may be updated periodically. We will update the effective date at the top and notify you if changes are significant.
11. Contact
Briscoe’s Kitchen & Spice
Email: [email protected]
Phone: (202) 555-0123